Last updated: 12 September 2026
Requesting a cancellation
Call the restaurant as soon as possible with your order number. We will check whether preparation or dispatch has started and confirm the outcome. A cancellation request is not complete until the restaurant confirms it. Prepared food is perishable, so a change-of-mind cancellation may not be possible after preparation has begun.
If we cannot fulfil your order
We will contact you if an ordered item is unavailable. Any substitution or change to the total requires your agreement. If we cannot supply an item and you do not accept a replacement, you will not be charged for that item; any amount already collected for it will be refunded. If the entire order cannot be fulfilled, any payment collected for that order will be refunded.
Incorrect, missing or unsafe food
Contact us promptly after delivery with the order number and a description of the problem. Photographs and the packaging can help us investigate, where available. Do not consume food that appears unsafe and do not send food back without speaking to us. We will review the issue and arrange an appropriate replacement or refund. This policy does not remove any rights you have under applicable consumer law.
How refunds work
Only money actually received can be refunded. Where a refund is agreed, we will confirm the amount, method and expected processing timeframe. Refunds are returned through the original payment method where available; any alternative must be agreed with you. Bank or payment-provider processing can take additional time. A refund-pending status is not confirmation that your bank has received the money.
The website currently uses pay on delivery and counter payment. Online refunds are not automated. Restaurant staff must review and arrange a refund; changing an order status alone does not transfer money.
Payment safety and complaints
We will never ask for your card PIN, CVV, banking password or bank OTP to investigate an order or refund. If your issue is unresolved, ask to speak with the restaurant manager and retain your order confirmation and payment receipt.
Enjoy Food Restaurant and Guest House (Enjoy Foods)
4 Obanle Aro Crescent, opposite Indian Language School, Ilupeju, Lagos 102215, Nigeria.
Customer support: support@enjoyfoods.ng or 0810 796 4657. Please quote your order number.